Keeping you in touch with your audience
SOCIAL MEDIA MANAGEMENT
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MARKETING
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ADVERTISING
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Consulting & COACHING
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GENERAL TERMS OF ENGAGEMENT
Specific terms to your business will be noted in an individual contract if they differ from the general terms below.
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Confidentiality:
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You agree to supply all necessary passwords to access the digital platforms you have asked us to manage. This information will be held in a secure place and deleted when the service agreement concludes.
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We take your privacy seriously and will not share your information with any third parties unless we have your approval.
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We recognise the importance of security and we take precautions to minimise the risk of breach.
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The security of your pages is solely your responsibility - Should a breach happen outside of our control, eg your account is hacked or closed down for any reason - we do not accept liability.
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Content/Creative:
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We will not post or supply content that breaches social media or broadcasting policies.
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You agree to supply us with any content in advance of us supplying the content calendar for approval.
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You agree that you have the rights to use any media you supply to us.
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All content/copy will be sent for approval via a content calendar. Upon approval, this content will be scheduled. Edits can be made but may incur additional cost after it has been scheduled.
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External services will incur additional charges - third party content creation, advertising costs etc. We will notify you of any additional charges prior to incurring any costs.
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Scope of Work:
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You agree that any work outside of the scope of your original agreement will be charged at our hourly rate, or an pre-approved project rate.
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Invoicing:
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All prices exclude GST.
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Invoicing is determined by the type of service you require and referred to in the Payment Terms in your contract
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​All payments are to be made to KITmedia. within SEVEN days of the invoice date.
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We reserve the right to charge a late payment fee if time is taken to chase payment.
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Pricing:
We reserve the right to change our prices with ONE months’ written notice.
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Termination of Contract:
Our working relationship may be terminated and/or changed at any time by giving us at least ONE months' written notice. We reserve the right to do the same.